Jul 24 2008
Go hell with Satyam theatres Online Reservation system
Note: If you’ve landed here from a Search Engine looking for the URL to the Satyam Reservation, here it is https://www.thecinema.in. Wait!!!, before you visit the site read this post and be prepared for the worst.
I had a hell time with the Satyam theatre’s website for online reservation. Its the best example for a badly designed website. I spent one entire day trying to book a couple of tickets for the movie Dasaavataram. The design of the Flash based website is pathetic. Some of the irritating things I’ve experienced in the website are,
- There is no link to the login screen in the home page. For checking your booking history you’ve to go through a reservation cycle to reach the login box.
- The reservation confirmation prompt takes minutes to load and waits for just 15 seconds before you click yes/no. You can’t switch to other windows till you see the confirmation prompt. If you miss the prompt, the session times out and you will have to repeat the whole process. Why is this system designed to be so secure, when banking websites have kept session timeouts to a minimum of 10 minutes. After all, the tickets aren’t blocked in this stage.
- The seat chooser screen waits for a good enough 60 secs, but you will end up spending most of the time scrolling the seat layout to see the availability. The scroll bars can’t be dragged but have to be hovered over to scroll up or down.
- Once the payment is made, the page is redirected to the source website, but it is less likely you see a status message. I got only blank pages most of the time.
- If you are lucky and go through this process successfully, a final screen allows you to take print outs of the tickets. I pressed the “Print” button and it opened a popup window. Since my IE was blocking popup windows, I had to select “Temporarily allow popups” from the top bar. Alas, it refreshed the page and the flash page lost its state and I was taken to the home page again.
- Though there is a “Order history” screen, I didn’t see my booked tickets listed there. In such cases, you need to note down the order number from the confirmation mail (if you’ve received one) and generate the ticket from a Satyam theatre window.
I could see few references about the Satyam online reservation systems by some bloggers, who have hailed this initiative as a good thing in Tamil entertainment industry. But I would say this reservation system is a shame to the IT industry. Go and check out yourself at https://www.thecinema.in(I refuse to add link), why I’m so disappointed. You will also realize why there are no credits mentioned on the site.
Never listen to anyone who says that India is an IT super power.


































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